POLICIES AT ABELLA LONDON

Things You Need to Know

At abella london, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Velvet Dress
 
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OUR SHIPPING POLICY

Domestic Deliveries​​

All shipments are sent via Royal Mail Signed For 1st Class and will arrive between 1-3 days from the date of your order.

This comes at a cost of £4.55 for UK deliveries, and £4.50 for shipments to Jersey.

Free domestic delivery is offered for all orders over £100.

International Deliveries

abella London ships worldwide.


All shipments are sent via Tracked Royal Mail and will arrive between 5-7 days from the date of your order.

This comes at a cost of £12 for all destinations.

 

OUR RETURNS POLICY

Returns Policy

You have 14 calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must still have the original labels attached.

You will be responsible for paying for your own shipping costs for returning your item.

Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on the policies of the payment method provider.

Shipping costs are non-refundable.

 

PRIVACY AT ABELLA LONDON

At abella London, accessible from abellalondon.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by abella London and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. 

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Abella London Ltd's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  1. Abella London Ltd needs to perform a contract with you

  2. You have given Abella London Ltd permission to do so

  3. Processing your personal information is in Abella London Ltd legitimate interests

  4. Abella London Ltd needs to comply with the law

Abella London Ltd will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  1. The right to access, update or to delete the information we have on you.

  2. The right of rectification.

  3. The right to object.

  4. The right of restriction.

  5. The right to data portability.

  6. The right to withdraw consent.

Log Files

abella London follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, abella London uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of abella London.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on abella London, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.


Note that abella London has no access to or control over these cookies that are used by third-party advertisers.



Third Party Privacy Policies

abella London's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

abella London does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in abella London. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.